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Complimentary insured delivery across Bangladesh on orders over ৳20,000. Every diamond certified.Our promise

LUMIÈRE

LUMIÈRE

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Terms of sale

These terms apply to every order placed on this website with LUMIÈRE Atelier. Placing an order means you accept them.

Orders

An order is a request to buy. It becomes a contract when we confirm it: by phone or e-mail for cash on delivery, and once your payment is verified for bKash, Nagad, Rocket or Upay. We may decline an order, for example when a piece cannot be made in time or a price was shown in error; anything you paid is then refunded in full.

Prices

Prices are in Bangladeshi taka (৳) and include VAT where it applies. Delivery charges are shown before you order. The price you pay is the one confirmed in your order, even if it changes later.

Payment

  • Cash on delivery: pay the courier the full amount when the piece is delivered. Please have the exact amount ready.
  • bKash, Nagad, Rocket, Upay: send the exact order total to the number shown at checkout and enter the number you paid from and the transaction ID (TrxID). Pay within the time shown on your order; unpaid orders are then cancelled and the pieces released.
  • We will never ask for your PIN, OTP or password. Do not share them with anyone claiming to call from us.

Delivery

We deliver across Bangladesh by insured courier, signed for on delivery. Delivery times shown at checkout are estimates from the day an order is confirmed. Please check the parcel is sealed before signing; if it is not, refuse it and call us.

Returns and refunds

  • You may return a piece within 30 days of delivery if it is unworn, in its original packaging, and with its certificate and paperwork.
  • Engraved, resized and made-to-order pieces are final sale unless they are faulty.
  • Write to atelier@lumiere.example with your order number before sending anything; we arrange an insured collection.
  • Once we have inspected the piece, we refund within 7 working days: to the same bKash, Nagad, Rocket or Upay number for those payments, and by bank transfer or mobile wallet for cash-on-delivery orders.

Warranty and care

Every piece is guaranteed against manufacturing faults for one year from delivery. We clean, polish and check claws free of charge for life, and resize a ring once free in its first year. Normal wear, accidental damage and work by other jewellers are not covered.

Your account

Keep your password private. We may suspend an account used for fraud or to abuse cash-on-delivery orders.

Law

These terms are governed by the laws of Bangladesh. Please contact us first with any problem; we will always try to put it right. How we handle your information is explained in our privacy notice.