Client care
Privacy notice
We keep only what we need to make, deliver and look after your jewellery, and we never sell it.
What we keep
- Your account: name, e-mail, mobile number, and a scrambled (hashed) form of your password that cannot be turned back into it.
- Your orders: delivery addresses, the pieces you bought, and for mobile-wallet payments the number you paid from and the transaction ID.
- What you choose to share: reviews, your wishlist and newsletter sign-ups.
We do not receive or store card details, bKash or Nagad PINs, or one-time codes.
Why we use it
- To process, deliver and support your orders, including calling you to confirm cash-on-delivery orders.
- To verify mobile-wallet payments and prevent fraud.
- To send order updates and, only if you subscribed, our newsletter (each one has an unsubscribe link).
Who sees it
Our team; the courier delivering your order (name, phone and address); and the services that run the website for us, such as e-mail delivery and image hosting, which may use servers outside Bangladesh. None of them may use it for their own purposes.
Cookies
We use only the cookies needed to keep you signed in and remember your bag. There are no advertising or tracking cookies.
How long we keep it
Order records are kept for as long as accounting and tax rules require. You can close your account at any time; we then delete or anonymise what we are not required to keep.
Your choices
Update your details and addresses in your account, or write to atelier@lumiere.example to see, correct or delete the information we hold about you.